Return & Refund Policy

1. Our Commitment to Quality

Every bottle of RORLUXURY perfume undergoes meticulous quality control, nozzle pressure testing, and multi-layer protective packaging before leaving our facility.

However, if your purchase arrives damaged, defective, or incorrect, we offer a dedicated 7-Day Replacement & Refund Guarantee to ensure your complete peace of mind.

2. What Qualifies for a Return or Free Replacement?

You are fully eligible for a free replacement or 100% refund in any of the following instances:

• Transit Damage or Leakage: The glass bottle, cap, or outer box was broken, cracked, or leaking during transit.
• Manufacturing Defect: The atomizer spray mechanism, spray pump, or nozzle is malfunctioning and not dispensing fragrance.
• Wrong Item Received: The product name, bottle size (50ml instead of 100ml), or fragrance variant delivered does not match your confirmed order invoice.
• Missing Items: An item from your order was missing in the delivered consignment.

3. Cosmetics & Perfume Hygiene Standards

To qualify for a voluntary return or exchange, the perfume box must be in its original, unopened condition with the factory cellophane seal completely intact.

4. Simple 3-Step Return Process

Initiating a replacement or return takes less than 2 minutes:

1. Step 1 — Notify Us Within 7 Days:
   Reach out to our customer care team via WhatsApp at +91 9870200134 or email at Rorluxuryperfume@gmail.com within 7 days of receiving your package.
2. Step 2 — Share Photos or Unboxing Video:
   Provide your Order ID (#ROR-XXXX) along with a quick photo or video clearly showing the issue (e.g. broken bottle, leaking box, or wrong label).
3. Step 3 — Doorstep Pickup & Resolution:
   Once verified, our team will dispatch a fresh brand-new replacement bottle immediately or schedule a complimentary doorstep reverse pickup with Blue Dart / Delhivery.

5. Refund Timelines & Payment Methods

Once your return has been received and verified by our warehouse team, your refund will be processed promptly:

• Prepaid Orders (Razorpay / UPI / Cards / Net Banking):
  Refunds are automatically credited back to your original source payment method (bank account / card / UPI app) within 5 to 7 business days.
• Cash on Delivery (COD) Orders:
  Since payment was collected in cash, our team will request your preferred UPI ID (Google Pay / PhonePe / Paytm) or Bank Account Details (Account Number & IFSC). Funds will be transferred directly within 3 to 5 business days.

6. Order Cancellation Policy

You can cancel your order free of charge at any time before the package has been dispatched from our fulfillment center.

To cancel, simply contact our WhatsApp helpline or email with your Order ID (#ROR-XXXX). If payment was already made, a 100% refund will be initiated instantly without any cancellation deductions.

7. Shipping Policy & Estimated Timelines

We ensure fast, secure delivery of our luxury glass bottles:

• Free Express Shipping: Available on all orders above ₹999 across India.
• Dispatch Timeline: Orders are dispatched within 24 hours (Monday to Saturday).
• Transit Estimates: Metro cities (Delhi-NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 2 to 4 business days. Other regions: 3 to 5 business days.
• Logistics Partners: Blue Dart, Delhivery, DTDC, and Express Air Cargo.
• Live Tracking: Tracking numbers and live SMS/WhatsApp updates are sent automatically once the parcel is handed over to the courier.

8. Dedicated Customer Support & Assistance

Have a question about a return, replacement, or live tracking status? Our fragrance support specialists are ready to assist you: