1. Introduction
Welcome to RORLUXURY PERFUME ("we," "our," or "us"). We craft high-end luxury fragrances and provide curated olfactory experiences through our website (rorluxuryperfume.com) and our retail boutique showrooms.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, register an account, purchase our perfumes, or interact with our customer care and concierge teams. By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
We only collect information necessary to fulfill your orders, provide luxury fragrance recommendations, and ensure a seamless experience:
- Personal Contact Information: Your full name, email address, phone/WhatsApp number, and postal shipping/billing address.
- Account Credentials: Username and encrypted password when you register an account with RORLUXURY.
- Order & Purchase History: Perfume selections, bottle sizes (50ml / 100ml), transaction amounts, order IDs (#ROR-XXXX), and payment status.
- Customer Communication: Messages, fragrance inquiries, reviews, and support requests sent through our Contact Form, WhatsApp helpline, or email.
- Technical & Browsing Data: IP address, browser type, device information, and pages visited to help us optimize site performance and prevent fraudulent activity.
3. How We Use Your Information
Your data is used strictly for legitimate commercial and customer service purposes:
- Order Fulfillment: Processing, packing, and dispatching your perfume orders with our authorized delivery logistics partners.
- Live Tracking & Updates: Sending real-time SMS, WhatsApp, and email notifications regarding order confirmation, dispatch, and delivery status.
- Customer Support: Answering your questions about scent profiles, notes (top, middle, base), batch details, and order tracking.
- Personalization: Recommending perfumes tailored to your preferences (Men, Women, Unisex, and Home Fragrance).
- Fraud Prevention & Security: Verifying transaction authenticity to protect you and our platform against unauthorized charges.
4. Payment Information & Security
No Card or Banking Details Stored
RORLUXURY PERFUME never stores your Credit Card numbers, Debit Card CVVs, UPI PINs, or Net Banking credentials on our servers. All transactions are processed through certified, PCI-DSS compliant third-party payment gateways (Razorpay).
All online payments (UPI, Credit/Debit Cards, Net Banking, and Wallets) are secured through bank-grade 256-bit encryption. For Cash on Delivery (COD) orders, payment is collected directly by our verified courier partner at the time of doorstep delivery.
5. Sharing & Disclosure of Information
We have a strict policy: We do NOT sell, rent, or trade your personal data to any third-party marketing brokers.
We only share relevant information with trusted service partners under strict confidentiality agreements:
- Courier & Logistics Partners: (Blue Dart, Delhivery, DTDC, Express Delivery) to deliver packages directly to your doorstep.
- Payment Gateways: (Razorpay) to verify and process online payments securely.
- Legal & Regulatory Authorities: If required by Indian law, court order, or governmental regulations.
6. Cookies & Tracking Technologies
Our website utilizes lightweight session cookies and local storage tokens to:
- Remember items added to your shopping cart while you browse other perfume collections.
- Keep you securely logged in to your customer account during your session.
- Remember your currency, delivery preferences, and store selection.
You can choose to disable cookies through your browser settings; however, certain shopping cart and checkout features may not function properly without cookies enabled.
7. Data Storage & Security Standards
We employ administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. All data transmissions between your browser and our servers are encrypted using modern Transport Layer Security (TLS / HTTPS).
8. Your Rights & Choices
As a valued RORLUXURY customer, you have the right to:
- Access & Review: View your profile details and previous order history by logging into your account.
- Update & Correct: Modify your delivery address, phone number, or email at any time.
- Data Erasure: Request the deletion of your account and personal details by writing to our support team.
- Opt-Out: Unsubscribe from promotional marketing emails or WhatsApp messages at any time.
9. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and applicable consumer protection rules, for any questions, concerns, or grievances regarding this Privacy Policy, please reach out to our designated team:
#102 PLOT NO 1068 STREET NEAR RAILWAY STATION PHASE 1 LAXMAN VIHAR GURGAON PIN:- 122001
